GSOC Operator

About the Role

The GSOC Operator, assigned to one of Pinkerton’s largest global clients, will lead the day-to-day activities assigned by the Supervisors during assigned shifts within the client's center. The Operator is responsible for managing alarms and assessing the priority of alarms and dispatching accordingly.

Key Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Complete email communications regarding alarms as the process dictates.
• Receive proper shift handing and taking over of pending alarm action lists.
• Manage alarms, ascertain the priority, and dispatch accordingly.
• Acknowledge alarm priorities as noted within the SLA.
• Update Trouble Tickets, assign based on the concern, and complete follow up/closure.
• Create tickets for malfunctioning and excessive alarms.
• Work in coordination with BAC throughout the shifts to complete necessary tasks.
• Manage general usage and navigation of security cameras and raise TT for issues, as needed.
• Update the Shift Supervisor regarding escalation for remedial actions.
• All other duties, as assigned.

Qualifications

• Graduate with one to three years of BMS, command centre, and/or security experience.
• Freshers with good communication skills may also apply.
• Knowledge of world news and current events.
• Effective written and verbal communication skills.
• Able to multi-task in a fast-paced, and at times, stressful work environment.
• Able to constantly learn new tools and innovations.
• Client oriented and results focused.
• Self motivated and curious.
• Computer skills; Microsoft Office.

Working Conditions

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting.
• Able to work in shift 24*7 operations and 6 days a week.
• Willing to work overtime, as needed.
• Travel, as required.