Technical Onboarding & Implementation Intern

About the Role

We're looking for a Technical Onboarding & Implementation Intern to help our engineering team onboard customers and support technical implementations. This role is ideal for someone who enjoys troubleshooting, working with developer tools, and learning how real-world software deployments work. You'll work alongside experienced engineers to assist with environment setup, basic configuration, debugging, and customer onboarding. The role provides hands-on exposure to modern development workflows, DevOps tools, and client-facing technical support.

Key Responsibilities

• Assist with customer onboarding and technical setup.
• Help install, configure, and verify software on Linux, macOS, or Windows systems.
• Run CLI commands and scripts, collect outputs, and assist in troubleshooting issues.
• Work with Git repositories using platforms such as GitHub, GitLab, Bitbucket, or other Git-based systems.
• Understand project structure and follow the Software Development Life Cycle (SDLC) during implementations.
• Read and make small modifications to Python scripts under guidance.
• Configure applications using environment variables, configuration files, and basic Docker setups.
• Help diagnose issues related to installations, permissions, networking, APIs, authentication, or configuration.
• Document issues, solutions, and implementation steps for future reference.
• Communicate clearly with both internal teams and customers.

Requirements & Tech Stack

• Programming: Python, Bash/Shell
• Version Control: Git, GitHub, GitLab, Bitbucket
• Operating Systems: Linux, macOS, Windows
• Containers: Docker (basic understanding)
• APIs: REST APIs, JSON
• Tools: VS Code, Terminal, SSH
• Configuration: Environment variables, YAML, JSON

Qualifications

• Basic understanding of Python and the ability to read and understand existing code.
• Good understanding of Git concepts such as repositories, branches, commits, pull requests, and remotes.
• Familiarity with Git platforms like GitHub, GitLab, Bitbucket, or similar tools.
• Understanding of the Software Development Life Cycle (SDLC).
• Comfortable using the command line (Terminal/PowerShell/Bash).
• Able to install software, configure packages, manage environment variables, and execute CLI tools.
• Familiarity with Linux, macOS, or Windows operating systems.
• Basic understanding of REST APIs, JSON, and HTTP is a plus.
• Strong analytical and troubleshooting skills.
• Good written and spoken English.

Ideal Candidate

• Current student or recent graduate in Computer Science, Information Technology, or a related field.
• Curious, eager to learn, and comfortable experimenting with new technologies.
• Enjoys solving technical problems and figuring out how systems work.
• Can follow documentation and work independently after initial guidance.
• Has built small projects or completed practical coursework using Python and Git.
• Takes ownership of assigned tasks and communicates progress clearly.

Nice to Have

• Experience working on personal, college, or open-source projects.
• Basic understanding of Docker and containers.
• Familiarity with package managers such as pip, apt, brew, npm, or similar.
• Experience using SSH and remote servers.
• Basic knowledge of scripting or automation.
• Interest in DevOps, cloud technologies, or backend engineering.