Client Relations Specialist

Integrity Express Logistics

About the Role

This position is a member of the Accounting Department and reports to the AR Manager. The role works directly with 2-3 team members to ensure all broker and customer requests are handled in a professional and timely manner.

Key Responsibilities

• Identify and prioritize incoming Broker requests for new customer setup and credit increases
• Accurately enter customer setup information in IEL’s transportation management software, TMS
• Analyze customer credit via both internal and external methods such as Experian, Blue Book, and Internet Truckstop
• Work with customers to most efficiently invoice and monitor payments
• Communicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history, or ships high value cargo
• Monitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment status
• Facilitate the day-to-day workload in the department that includes new customer setup, credit increases, and following up on past due invoices
• Identify areas within the department that require improvement and offer solutions to those challenges
• Handle additional responsibilities as needed

Requirements & Tech Stack

• Basic knowledge of Microsoft Office
• IEL’s transportation management software, TMS
• Experian
• Blue Book
• Internet Truckstop

Qualifications

• High school degree or GED
• Some data entry and customer service experience
• Works well in fast-paced team settings
• Able to work on multiple tasks in a time-sensitive environment while remaining detail-oriented
• Compliance with company procedures and can identify issues for escalation
• Maintains a high standard of work product and professionalism

Preferred Qualifications

• Associate’s Degree or some College
• Commercial credit experience
• Background in lending or debt collection
• General knowledge of the transportation or logistics industry