Operations Support Analyst

About the Role

This is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and opening of accounts. The role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients. The objective is to provide day-to-day operations support aligned with Citi's operations support infrastructure and processes.

Key Responsibilities

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between key business stakeholders and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices.
• Fulfill clients’ necessities while providing an exceptional client experience, which will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Requirements & Tech Stack

• Microsoft Office
• Client Reporting across the industry and competitors
• Organization and Time Management Skills
• Problem-Solving and Decision-Making Skills
• Clear and Concise Written and Verbal Communication Skills

Qualifications

• Bachelor’s degree/University degree or equivalent experience.
• Previous relevant experience preferred.

Shift Time: India Core Night Shift Hours (US operations)