IDS Dispatcher

About the Role

ECS is seeking an IDS (Intrusion Detection Systems) Dispatcher for their Ft. Worth, TX office at the US Postal Service security alarm monitoring and dispatch center (NLECC). This is a critical, entry-level position providing 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices, and distribution centers. This role is contingent upon additional funding.

Key Responsibilities

• Perform security and alarm system monitoring.
• Log and record events from centrally managed IDS systems.
• Monitor radio communications.
• Perform non-emergency and emergency dispatching.
• Complete incident reports.
• Utilize investigative databases.
• Monitor biological detection systems (BDS) and disseminate information.
• Communicate clear and concise information via telephone and radio.
• Access and communicate intelligence data from internal and external databases.
• Query, enter, and update electronic records.
• Provide professional customer service to internal and external parties.

Requirements & Tech Stack

• Strong computer and data entry skills.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• Ability to type a minimum of 45 words per minute (WPM).
• Ability to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
• Ability to effectively monitor radio communications.
• Ability to provide timely response to requests for information.
• Ability to monitor intrusion detection systems (IDS) using automated alarm monitoring software.
• Ability to initiate internal and external law enforcement response based on defined criteria.
• Ability to accurately capture and document event information.
• Ability to ensure the accuracy of information stored in the alarm database.
• Ability to provide quality customer service while communicating with internal and external parties.
• Ability to sit for an extended period of time while monitoring multiple computer monitors.
• Ability to maintain professionalism under highly stressful situations.
• Ability to read and comprehend the English language, including printed regulations, written instructions, and training material.
• Ability to write reports and document events concisely and accurately.
• Ability to proofread all documentation for grammar, spelling, and punctuation.
• Ability to speak the English language clearly and fluently.
• Ability to hear ordinary telephone and radio conversations with either ear.
• US Citizenship is required.
• Ability to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance.
• Ability to pass a stringent background check.

Qualifications

• Prior experience with alarm monitoring and computer-aided dispatch (CAD) software is desired.
• Qualified candidates may be eligible for promotion to Dispatcher Level I after 90 days of employment, contingent upon availability.
• Obtain dispatcher certification within nine (9) months of assignment (equivalent to APCO Law Enforcement Communications (LEC) certification).
• Obtain and maintain National Crime Information Center (NCIC)/ National Law Enforcement Telecommunications Systems (NLETS) Limited Certification within six (6) months of NLECC start date.

This is a full-time, hourly position with full benefits and overtime opportunities.

Candidates must be able to work nights, weekends, and holidays across 3 day shifts.