Contingent Workforce Specialist, US Region

About the Role

MSP Specialists are responsible for administration and operational support of the MSP process for our strategic client partnerships. Successful candidates will have a strong service mindset, superior communication skills, be process driven, and have a keen attention to detail. Emphasis is on accuracy, consistency, and outstanding customer service.

Key Responsibilities

• Support the program team for onboarding new hires, pre-identified candidates, or scale up through employee transition from external suppliers.
• Processing Extension requests, Time submission, Payroll admin, and offboarding.
• Mailbox management, liaising with suppliers to get worker time cards submitted on time.
• Review all candidate documents submitted for sufficiency for onboarding.
• Assist with worker registration on VMS tool (Fieldglass) and ensure on-time submittal of data to onsite MSP Specialist.
• Manage and maintain basic reporting of onboarded and offboarded candidates.
• Handholding EW onboarding through scheduled inductions and query resolutions.

Requirements & Tech Stack

• Proficient with Microsoft Office tools and Google Suite.
• Strong Excel and Google software skills.
• VMS tool (Fieldglass) experience is mentioned for assistance with worker registration.

Qualifications

• Strong interpersonal and communication skills.
• Proven ability to work within a team environment.
• Details oriented and ability to handle multiple priorities simultaneously.
• Good knowledge of using Excel and comfortable with salary structure workings.
• Strong customer focus and customer service skills.
• Excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Possess strong interpersonal skills.
• Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
• Possess strong problem-solving skills.
• Detail oriented with a concern for quality expressed by continually initiating system and process improvements.
• Results oriented.
• Ability to work as a team or with minimal supervision.
• Ability to interact and communicate with all levels of staff and management.
• Demonstrates critical thinking, analytical, and problem-solving abilities.