Senior Member
GlobalLogic
Nagpur, Maharashtra, IndiaFresher59m agovia LinkedIn
Designation: Senior Member
Work Location: Nagpur
Work Model: Work from Office
Shift Timings: 24/7 shifts
Mandatory Skills
- Networking Support or basic understanding of Networking concepts
- Linux
- A relevant Networking certification
- Any Cloud platform knowledge
- Knowledge of cloud support concepts, including monitoring, logging, incident handling, and network troubleshooting fundamentals
Requirements
- Freshers with a B.Tech (CS/IT), BCA, or MCA degree
- Strong communication skills
- Basic knowledge of cloud platforms
- Familiarity with AI tools such as Gemini, Copilot, and ChatGPT, including prompt usage and automation basics
- Good analytical, problem-solving, and customer-handling skills
- Must possess a Provisional Certificate and Graduation Marks Memo
- Willingness to work from the office in rotational shifts (5 working days and 2 weekly offs)
Key Responsibilities
- Support customers via chat, email, and phone to resolve technical issues
- Handle and track support tickets to ensure timely resolution
- Troubleshoot cloud and product-related issues
- Meet SLA/SLO targets and maintain high customer satisfaction
- Use cloud tools for debugging and root cause analysis
- Document issues and solutions for continuous improvement
- Collaborate with engineering and cloud teams for escalations and issue resolution