Front Office Executive

About the Role

As a Corporate Receptionist at JLL, you will be the face of the workplace, creating exceptional first impressions and delivering outstanding front-of-house and meeting & event services for clients, visitors, and colleagues. This role is for someone who is customer-obsessed, detail-driven, and thrives in a fast-paced, high-profile corporate environment. You will play a key role in shaping the everyday workplace experience and representing JLL's culture of excellence.

Key Responsibilities

• Welcome and direct visitors, candidates, and new hires.
• Manage front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination.
• Handle incoming calls, emails, and queries, personalizing interactions based on onsite events and visitor needs.
• Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces.
• Monitor meeting room environments (furniture, signage, AV equipment, temperature, and consumables) ensuring they are guest-ready.
• Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date.
• Liaise with security and janitorial teams to coordinate meetings and events.
• Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks.

Requirements & Tech Stack

• PC literacy with confidence using technology systems to manage daily activities.
• Experience with SharePoint, Outlook calendar management, and conference room booking platforms.
• Awareness of local area services (transport, restaurants, hotels) to assist visitors.

Qualifications

• Experience in reception, concierge, or a related customer-facing role.
• Previous experience in a high-profile corporate environment.
• Outstanding interpersonal and communication skills — written and verbal — in both English and Italian.
• Excellent customer service skills, with the ability to engage professionally at all organizational levels.
• High attention to detail and ability to maintain composure and professionalism at all times.
• Background in catering, hospitality, or workplace services.
• Experience with meeting and event coordination in corporate settings.
• Knowledge of security procedures and emergency/evacuation protocols.
• Experience supporting space audits or workplace optimisation initiatives.

Estimated compensation: INR 3.5 lac - 4.0 lac per year.