IT Support Engineer
Keywords Studios
Pune Division, Maharashtra, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Diploma
- Must know
- OperationsWindowsTroubleshootingOnboardingNetworkingAzure
- Work
- On-site in Pune Division
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting69%Windows44%Operations28%Onboarding9%of 99 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
We are hiring an enthusiastic IT Support Engineer to serve as the first point of contact for internal team members facing technical issues. This is an entry-level role perfect for freshers who are passionate about tech, eager to learn, and ready to kickstart their career in IT operations. You will get hands-on experience handling user tickets, setting up macOS and Windows systems, and managing user access.
Key Responsibilities
- L1 User Support: Act as the first line of help for colleagues, helping them troubleshoot basic laptop, OS, software, and internet connectivity issues.
- Ticket Handling: Log, track, and resolve daily IT support tickets for local and remote employees in a timely manner.
- Onboarding & Offboarding: Assist with setting up new joiner laptops, creating user accounts, and safely revoking access and reclaiming laptops during exit offboarding.
- Office Tech Assistance: Help staff with physical IT equipment around the office, including meeting room AV displays, printers, and Wi-Fi connections.
- Documentation: Learn and assist in updating IT user guides, common FAQs, and standard operating procedures.
Requirements & Tech Stack
- Educational Background: Bachelor's degree or diploma in computer or a related field.
- OS Basics: Sound understanding of how macOS and Windows operating systems work.
- Core Technical Concepts: Basic knowledge of networking fundamentals, IP addresses, Wi-Fi, user accounts, and cloud software.
- Tool Awareness: Exposure to or willingness to learn Microsoft Intune, Google Workspace, Azure AD, Slack, and Jira, Confluence.
- Security Concepts: Basic understanding of antivirus software and enterprise security tools like CrowdStrike or Palo Alto Networks.
- Shift Readiness: Flexible and ready to work 9-hour onsite shifts.
- Soft Skills: Strong communication skills and a customer-first, problem-solving mindset.
Benefits
- Worker's insurance
- Paid Time Offs
- Other employee benefits to be discussed by our Talent Acquisition team in India.