Senior Associate, ITAM

About the Role

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio. You’ll work at the heart of global teams, solving real client challenges through collaboration. This role supports IT asset management and cloud operations work across infrastructure service delivery, helping manage workstreams that improve how technology assets are tracked, governed, and maintained. As a Senior Associate, you will analyze complex issues, manage assigned work, guide junior team members, and build client relationships.

Key Responsibilities

• Managing IT asset lifecycle activities across cloud and infrastructure environments, including intake, tracking, compliance, and retirement.
• Monitoring cloud operations workflows and responding to incidents, service requests, and infrastructure issues across managed service environments.
• Analyzing asset and service data to identify trends, control gaps, and opportunities for cost recovery and process improvement.
• Using cloud administration tools, Apptio, Splunk, Dynatrace APM, and Performance Monitor to support reporting and operational review.
• Coordinating with technical teams to validate asset records, reconcile inventory data, and address configuration inconsistencies.
• Applying knowledge of Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Oracle Cloud Platform Services in day-to-day support activities.
• Developing and documenting process updates, operational procedures, and service management workflows for cloud infrastructure support.
• Reviewing control activities, compliance requirements, and operational metrics to support accurate service delivery and asset governance.
• Supporting continuous service improvement by troubleshooting recurring issues and recommending automation or workflow refinements.

Requirements & Tech Stack

• English: Oral and written proficiency required.
• Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Oracle Cloud Platform Services.
• Tools: Apptio, Splunk, Dynatrace APM, Performance Monitor, cloud administration tools.

Qualifications

• At least a Bachelor's degree.
• At least 2 years of experience.
• Experience in IT asset management within managed cloud operations.
• Experience utilizing AWS, Azure, or Google Cloud Platform.
• Experience applying cloud administration and infrastructure troubleshooting skills.
• Experience analyzing service performance using Splunk, Dynatrace, or Apptio.
• Experience demonstrating FinOps, cloud compliance, or service delivery knowledge.
• Ability to mentor junior team members while navigating client needs.