Insurance Claims Handler (Great Britain)

About The Great Britain – Claims Team

This team, part of the Corporate Risk and Broking segment, aims to deliver excellent outcomes for clients by collaborating closely with clients, third parties, and insurers. The team offers specialist expertise throughout the client journey.

Key Services Include

• Notifying and settling claims
• Setting up systems
• Communicating with external parties via email and phone
• Creating renewal statistics
• Handling queries
• Providing client service
• Managing documentation and evidence
• Overseeing financial matters such as debts and refunds

Principal Duties/Responsibilities

• Uphold all Willis Towers Watson values at all times
• Meet productivity targets and maintain high quality standards
• Complete all assigned work within set deadlines
• Manage assigned client portfolios and promptly report any concerns to the line manager
• Build effective relationships with both internal and external stakeholders
• Maintain data security as per company policy
• Be flexible and ready to adjust priorities as business needs change
• Adapt to rotating shifts as required
• Develop a thorough understanding of business processes
• Ensure compliance with all internal and external regulations
• Follow all company and statutory procedures to protect clients, colleagues, and the business

Key Competencies

• Client focus
• Teamwork
• Striving for excellence
• Innovation
• Talent development
• Adaptability

Skills

• Strong verbal and written communication
• Excellent attention to detail
• Logical thinking
• Willingness and ability to learn new processes and systems
• Adaptability to new situations and changes
• Good organizational and prioritization skills, able to meet tight deadlines
• Ability to work independently and as part of a team

Knowledge

• Basic knowledge of Microsoft Office, especially Word and Excel

Qualifications

• Bachelor’s degree in any field.
• 0-3 years' experience (insurance experience preferred)