Services Support Associate II, Finance Services

Key Responsibilities

• Process client invoices, aiming for 95% accuracy and 100% adherence to Turnaround Time (TAT).
• Ensure invoice processing complies with business, customer, legal laws, policies, procedures, and contractual requirements.
• Create invoices upon receiving requests via Workflow.
• Escalate non-compliant requests to the Supervisor.
• Identify and manage tax issues related to invoicing, ensuring consistent adherence to tax rules.
• Update the billing system and customer files with issued invoices.
• Liaise with the Finance team to resolve discrepancies and serve as the primary contact for invoicing and communication to optimize productivity, organizational effectiveness, and maximize cash flow.
• Collaborate within the team to achieve Service Level Agreements (SLAs) and individual targets.
• Participate in process improvement activities.
• Focus on meeting expected daily quantity and quality standards.
• Ensure compliance with applicable policies, procedures, Federal and Provincial regulations, guidelines, and contractual requirements.

Requirements & Tech Stack

• Working knowledge of the billing module, billing reports, and accounts receivable process.
• Knowledge of billing rules and taxes.
• Strong verbal and written communication skills.
• Strong capabilities in MS Word and MS Excel.
• Willingness to continuously learn, upgrade skills, and stay relevant to business demands.
• Organized, detail-oriented, flexible, self-starter, and highly motivated.
• Excellent multi-tasking and creative problem-solving abilities.
• Strong understanding of core finance business processes.
• Experience with SAP Hana and Service Now is preferred.
• Fluent in English.

Qualifications

• Any graduate with a finance background: B.Com/BBA or M.Com.
• 1 to 3 years of experience in billing.
• Shift Timings: 10:30 AM – 7:30 PM OR 2:00 PM – 11:00 PM India Time (To be confirmed at final selection. Times may vary during critical finance periods like period-end close.)
• Work Location: Hyderabad