Technical Writer Intern (Summer 2027)

About the Role

As a Technical Writing Intern, you will test and document new product features that help our global user base analyze and gather insights from their data. You'll partner directly with your tech writer mentor and collaborate with other teams across the business to deliver a significant new documentation project. Interns will take their project from ideation through implementation, iterating and gathering feedback. Potential projects include developing new tutorials and examples, creating video and gif content, or implementing information architecture transformations for AI agents.

During your internship you will

• Write clear and accurate documentation to enable customers to effectively and efficiently achieve their goals.
• Deploy documentation and gather insights from customer metrics to improve decision-making and business acumen.
• Work closely with the development team (engineers, designers, and product managers) to understand features and functionality.
• Participate in cross-functional planning, bug bashes, and strategic discussions.
• Explore and validate product features through rigorous testing, sharing insights with the team.
• Translate complex technical details into clear, digestible documentation and release notes.
• Work collaboratively with other writers to ensure consistent content, style, and messaging.
• Draft, review, and publish content in a docs-as-code workflow with AI tooling.
• Improve existing documentation based on feedback from customer-facing teams and address knowledge gaps.
• Develop visually captivating, dynamic documentation including diagrams and screenshots.

Internship Program Qualifications

• Current student pursuing an undergraduate or graduate degree program in the U.S. with a graduation date of December 2027 or later.
• Able to intern from June 2027 through August 2027.
• Legally authorized to work in the US during the Summer 2027 program.
• Must be able to work in-person in our office in San Francisco, CA or New York, NY.
• Relocation assistance will be provided in the form of a relocation bonus for students needing to relocate.

Requirements & Tech Stack

• Pursuing at least a Bachelor’s or a Master’s degree in Computer Science or a related field.
• Exceptional written and spoken communication skills, emphasizing clarity and approachability.
• A genuine desire to learn and translate complex topics into actionable user assistance.
• Solid project management and communication abilities.
• Ability to collaborate and work in a team environment.
• Able to commit 40 hrs a week for 12 weeks.

Additional Job Details

• Interns are compensated with an hourly rate ranging from $36.00 - $42.00 per hour.
• Relocation bonus provided where applicable.