Customer Feedback & Travel Operations Internship

About TripDnD

TripDnD is a travel discovery and services platform.

About the Role

TripDnD is seeking enthusiastic, confident, and responsible interns for its Customer Communication & Travel Operations Team at the Pune office. This is a full-time, 6-month internship.

Key Responsibilities

• Make outbound calls to customers from the company's provided database.
• Contact existing and potential customers to understand their travel requirements.
• Communicate information about travel services, packages, hotels, and other offerings.
• Handle customer queries and provide relevant information.
• Conduct regular follow-ups with interested customers.
• Maintain professional and polite communication over phone calls.
• Call customers to collect feedback about their travel experiences and services.
• Request genuine customer reviews and ratings.
• Follow up with customers who have recently used travel services.
• Record customer suggestions, complaints, and experiences.
• Maintain feedback records and share important observations with the team.
• Help improve customer satisfaction through regular communication.
• Enter and update customer information in company records.
• Maintain daily calling reports and follow-up sheets.
• Update lead status, customer details, and feedback in Excel/Google Sheets.
• Maintain accurate records of customer interactions.
• Organise and manage customer databases.
• Assist with basic documentation and administrative activities.
• Identify potential customers interested in travel services.
• Understand customer destinations, travel dates, budgets, and preferences.
• Generate qualified travel enquiries.
• Follow up with interested customers and coordinate with the sales team.
• Assist in converting enquiries into potential bookings.

Requirements & Tech Stack

• Fluent in Hindi, Marathi, and English (all three languages are compulsory).
• Currently residing in Pune.
• Confident and comfortable speaking with customers over the phone.
• Good at verbal communication and interpersonal skills.
• Patient, polite, and professional while handling customers.
• Comfortable making 100–150 outbound calls per day.
• Familiar with basic computers, MS Excel, and Google Sheets.
• Comfortable with data entry and maintaining records.
• Organised, disciplined, and responsible.
• Willing to work towards daily and weekly targets.
• Interested in customer service, sales, and travel operations.

Qualifications

• Education: Any Degree / Diploma / Undergraduate / Graduate.
• Experience: 0–1 Year.
• Freshers are welcome to apply.
• Students from BBA, B.Com, B.A., BCA, Marketing, Management, Hospitality, Travel & Tourism, and related backgrounds are encouraged to apply.
• Candidates must be based in Pune.
• Candidates must be available for full-time work from the Pune office.
• Immediate joiners will be preferred.

Internship Details

• Position: Customer Calling, Feedback & Travel Operations Intern
• Company: TripDnD Holidays Private Limited
• Location: Pune, Maharashtra
• Work Mode: Work from Office
• Duration: 6 Months
• Stipend: ₹7,000 per Month
• Joining: Immediate
• Employment Type: Full-Time Internship

What You Will Learn

• Customer Relationship Management (CRM)
• Outbound Calling and Customer Communication
• Customer Feedback Management
• Review and Rating Collection
• Lead Generation and Customer Acquisition
• Travel Sales and Package Enquiries
• Data Entry and Database Management
• MS Excel and Google Sheets
• Customer Follow-ups and Query Handling
• Travel Industry Operations
• Professional Communication and Team Coordination

Performance & Future Opportunities

• This is a performance-oriented internship.
• Interns will be evaluated based on communication skills, calling performance, accuracy of data entry, customer feedback collection, discipline, and overall contribution.
• Consistent performers may be considered for a full-time opportunity with TripDnD.