Executive, Customer Support

About the Role

We are looking for Customer Care Executives to handle customer service inquiries and problems associated with the servicing of the company's client base. You will answer basic and routine customer contacts, as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Key Responsibilities

• Understands various computer screens and how to utilize them effectively.
• Interfaces with customers, clients, and vendors, and escalates areas of concern to appropriate supervisory staff.
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information, and job performance.
• Adheres to all company and specific Contact Center policies and procedures.
• Completes any work as assigned by Management.

Requirements & Tech Stack

• Computer Skills: Ability/experience using computer applications.
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).
• Open to work in a blended environment (Voice & Chat/Email).
• Training on GDS (Amadeus) provided for new joiners.

Qualifications

• 6 months BPO or Travel experience.
• Bachelor's Degree or Undergraduate dropouts.
• Excellent Written and spoken communication, business technical writing.

Key Enablers

• Strong process orientation.
• High energy, High Integrity & Work Ethics.
• Strong interpersonal skills & ability to communicate effectively.
• Strong problem-solving skills.

Mandatory Key Skills

• Customer Support
• Voice Support
• Chat Support
• Email Support
• Customer Service