Medical Office Rep
Dignity Health
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceOperationsPatient care
- Nice to have
- Medical terminology
- Work
- On-site in Bakersfield
- Pay
- Not stated by the employer.
- Skill demand
- Customer service63%Patient care48%Operations31%Medical terminology28%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 11, 2026 · still open
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About the Role
As a Medical Office Representative, you will be the first point of contact for patients, physicians, and other visitors, providing excellent customer service. You will also serve as the primary phone contact for incoming clinic calls and manage message distribution. This position is represented by the SEIU-UHW.
Key Responsibilities
- Collect and update patient demographics and insurance information.
- Verify health plan eligibility.
- Take complete and accurate messages.
- Schedule appointments using an electronic practice management system.
- Perform other clerical duties to support daily clinic operations, goals, benchmarks, and quality patient care initiatives.
- Bring enthusiasm, efficiency, and empathy to patient interactions.
Requirements & Tech Stack
- High School diploma or equivalent.
- Excellent interpersonal, organizational, and customer service skills.
- Keyboarding skills and the ability to utilize computer equipment and software.
- Experience with standard office equipment.
- Familiarity with an electronic practice management system (preferred).
- Experience with multi-line phones/ACD phones (preferred).
- Medical terminology (preferred).
Qualifications
- Six (6) months of experience in an outpatient setting as a Medical Office Receptionist preferred; OR
- An equivalent amount of experience in a high-volume customer service role in another industry/environment; OR
- Six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.