Associate Claims Adjuster, Workers Compensation

About the Role

Liberty Mutual offers openings for a Workers Compensation Associate Claims Adjuster within the West Region. As an Associate Claims Adjuster, you will develop the knowledge and skills needed to conduct thorough investigations, make decisions about liability/compensability, evaluate losses, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims. This is achieved through a comprehensive training program, one-on-one mentoring, and on-the-job training. Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts.

Training is a critical component and requires reliable attendance and active engagement. Training will require 1 week onsite in our Plano, TX office.

This position may be filled as a Workers Compensation Associate Claims Adjuster, Workers Compensation Claims Adjuster I, or a Workers Compensation Claims Adjuster II.

Residency Requirements: Candidates must reside within 50 miles of Lake Oswego, OR; Boise, ID; Chandler, AZ; Las Vegas, NV; or Rocklin, CA.

Work Location: Required to work in the office twice a month.

California Remote Work: Candidates who reside in California are eligible for 100% remote work.

Policy Subject to Change: Please note that remote work policy may be subject to change.

Key Responsibilities

• Investigates new claims by reviewing first reports of loss and supporting materials.
• Determines the best first point of contact to gather information regarding injuries or loss.
• Refers tasks to auxiliary units as necessary and posts files accordingly.
• Establishes action plans based on case facts, best practices, protocols, jurisdictional issues, and available resources.
• Manages an inventory of property/casualty and disability claims (e.g., workers’ compensation, general liability, commercial automobile, property, group benefits).
• Evaluates compensability/liability and losses.
• Negotiates settlements within prescribed limits.
• Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols.
• Confirms or denies coverage based on facts obtained during the investigation.
• Advises policyholders on the proper course of action.
• Makes effective use of loss management techniques (e.g., Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources.
• Updates files and provides comprehensive reports as required.

Requirements & Tech Stack

• Effective interpersonal, analytical, and negotiation abilities.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment.
• Success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions.
• Knowledge of legal liability, insurance coverage, and medical terminology helpful, but not mandatory.
• Licensing may be required in some states.

Qualifications

• Effective interpersonal, analytical, and negotiation abilities.
• Ability to provide information in a clear, concise manner with an appropriate level of detail.
• Demonstrated ability to build and maintain effective relationships.
• Demonstrated success in a professional environment; success in a customer service/retail environment preferred.
• Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent.
• Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory.
• Licensing may be required in some states.