Retail Associate

Purpose & Impact on Organization

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations.
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use Seasonal Brand and product knowledge effectively during sales interactions.
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand.
• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
• Complete cash register transactions quickly and accurately.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.
• Collaborate productively and respectfully with team members.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

Key Relationships

• Customers
• Peers and Supervisor

Knowledge, Capabilities and Experience

• Retail Professional Competencies

Minimum Qualifications

• High school education is a must.
• Preferably 6 months working in a sports/fashion customer & commercial focused retail environment.
• Basic numeracy, literacy and verbal communication skills.