Bilingual Community Outreach Specialist

Job Title: Bilingual Community Outreach Specialist - San Francisco, CA

About the Role

This is an onsite role based in San Francisco, CA.

Key Responsibilities

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources.
• Perform initial eligibility screening for services using defined criteria and procedures.
• Review and screen applications and supporting documentation for completeness and accuracy.
• Enter, update, and maintain application, intake, and case information in applicable databases and systems.
• Research, verify, and document information by accessing approved internal or external systems.
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
• Coordinate with internal staff or field resources to collect and verify required information or results.
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs.
• Determine urgency and sensitivity of incoming matters and route or escalate appropriately.
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.

Requirements & Tech Stack

• Fluency in threshold languages (English and Spanish)
• Six months of customer service experience
• Reliable transportation and valid automobile insurance
• Valid CA Driver's License
• Knowledge of the local community
• Willing and able to travel throughout local counties as needed.
• Mileage reimbursed for any travel to locations other than your assigned home base office location.
• Must reside in San Francisco County.
• Able to work onsite at surrounding locations as needed.
• Mileage reimbursement is provided for any travel beyond your home base location.

Qualifications

• High school diploma or GED required.
• 0-6 months of relevant professional experience, or equivalent combination of education and experience.
• Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred.
• Experience working with low-income and diverse populations preferred.