at for Customer Support, Voice Process

HCLTech Is Hiring!

Role: Analyst-Voice

Job Summary

To ensure the seamless operation and maintenance of voice communication systems by monitoring, troubleshooting, and providing technical support to enhance service reliability and performance.

Key Responsibilities

• Oversee and resolve issues related to voice communication systems.
• Provide technical support and serve as an escalation point for voice-related issues.
• Maintain active communication with customers to address and resolve service issues.
• Create and maintain documentation on voice processes and generate reports on system performance and issues.

Requirements & Tech Stack

• Good knowledge of MS Excel.
• Strong communication skills.
• A customer-focused approach.