Trainee Engineer, NOC
Scale Computing
Bengaluru, Karnataka, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · B.Tech / B.E. or BCA
- Must know
- TroubleshootingLead generationLinuxWindowsNetwork security
- Nice to have
- Help deskNetworking
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting26%Windows7%Linux6%Lead generation1%of 100 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About the Role
The Trainee/Associate Engineer will oversee daily operation of support desk functions. This includes:
- Taking calls as first-level support.
- Entering reported problems into the ticketing system.
- Solving user problems.
- Proper escalation of open problems.
- Dealing with customers.
- Participating in preventative maintenance, troubleshooting, configuring, and providing technical support for end-users.
Key Responsibilities
- Provide helpful and professional assistance to customers via phone, email, and tickets.
- Create or update support tickets as required for phone calls.
- Document all calls, actions, and any relevant information in ticket notes.
- Handle tickets created by customers via email.
- Proactively follow up on existing tickets within specified time frames.
- Resolve or escalate tickets in a timely manner, within SLA guidelines.
- Interact with other departments and teams, collaborating on tickets or solutions.
- Evaluate customers’ needs and determine the appropriate action.
- Troubleshoot complex technical issues with customers via phone.
- Understand and follow security and other guidelines for customers’ accounts.
- Process voicemails, creating or updating support tickets as necessary.
- Write and send customized email responses to customers for specific situations.
- Understand and adhere to Scale Computing policies and procedures.
- Place outbound calls to resolve internally-detected issues.
- Maintain professionalism and courtesy at all times, especially when speaking or conversing with customers.
Requirements & Tech Stack
- General computer systems: PCs, laptops, mobile devices.
- Current and recent Operating Systems: Windows, Mac OS, Linux.
- Routing Protocols and concepts: Static and Dynamic routing, Distance, Priority, routing table, Default Gateway.
- Switching Protocols and concepts: VLAN, Trunks and link bonding, Spanning Tree and RSTP, MAC Address table, ARP.
- Networking Protocols and concepts: TCP, UDP, DHCP, DNS, VPN, ICMP, TELNET, SSH FTP, HTTP(s), IPSEC, SSL.
- Network troubleshooting tools such as PING, TRACEROUTE, NSLOOKUP, IPCONFIG.
- OSI Model: Advanced understanding of layers 1-4.
- Subnetting and Supernetting.
- Firewall rules and policies, Access Lists.
- Deep understanding of technical concepts within networking environments as well as security, risk and compliance.
- Entry-level knowledge of Switches, Routers, Firewalls, and Networking in general.
- Must be detail-oriented and able to work well in a team environment.
Qualifications
- Bachelor’s degree (B.E./B.Tech/BCA) in a technical domain such as Computer Science, Telecommunication, Electronics & Communication, Information Technology, or a related field.
- Minimum experience in the networking domain is preferred.
- Experience working in Helpdesk or Technical Support is preferred.
- Industry certifications like CompTIA Network+, CCNA, CCNP, JNCIA, Wireshark, etc., are preferred.
Shift Timings: 9:30 PM - 6:30 AM (Night Shift)