Intern-Customer Support

About the Role

Nimbuspost is seeking an Intern-Customer Support.

Key Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Assist in processing transactions.
• Answer questions about products/services.
• Address issues promptly.
• Maintain accurate records of customer interactions using Excel spreadsheets or other tools.
• Collaborate with team members to achieve sales targets and improve overall performance.

Requirements & Tech Stack

• Fluency in English language (written & spoken).
• Excellent communication skills for effective verbal interaction with customers.
• Strong interpersonal skills for building rapport with customers over phone/email/chat.
• Basic computer knowledge for data entry into excel sheets.