Email & Chat Process, Entry Level
Medi Nex Workforce
IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · BCA, B.Sc, B.Com, BBA and more
- Must know
- Help deskCRM
- Work
- On-site in India · internship
- Pay
- Not stated by the employer.
- Skill demand
- CRM25%Help desk12%of 99 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About the Internship
Candidates and clients write to Medinex Workforce all day. This internship puts you on that written support desk. You will learn how professional teams answer quickly, stay polite under pressure, and keep every conversation recorded. There are no voice calls in this role.
What You Will Do
- Answer candidate and client emails and live chat queries with clear, accurate replies.
- Log every conversation in a CRM or ticketing tool and keep its status current.
- Meet response-time targets and follow the team's quality guidelines.
- Adapt ready templates to fit each query instead of sending generic replies.
- Pass complicated or sensitive cases to senior team members with complete notes.
- Spot the questions asked most often and suggest better standard answers.
- Maintain a daily report of queries received, answered, and pending.
- Share progress in daily check-ins and a weekly review.
Requirements & Tech Stack
- Clear written English with correct grammar and a professional tone.
- Typing speed of around 30 words per minute or more.
- The habit of reading each message fully before replying.
- Patience and politeness with upset or confused customers.
- Ability to manage time and meet daily targets.
- A laptop and stable internet connection for full-time remote work.
- Live Chat proficiency.
- CRM tools.
Nice to Have
- Experience with Zendesk, Freshdesk, Zoho Desk or similar tools.
- Comfort with Google Sheets and basic online tools.
- Any earlier support, volunteering, or internship experience.
Qualifications
- Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc and BCA.
- Freshers are welcome; prior experience is not required.
- Must be available full-time for the internship period (1 to 3 months).
What You Will Gain
- Structured training in professional email and chat support.
- Regular quality feedback from experienced team members.
- Communication and customer-handling skills useful in any career.
- Internship completion certificate.
- The freedom to work from your own city anywhere in India.
Working Schedule
- Full-time, Monday to Saturday or as assigned by your reporting manager, with daily check-ins and a weekly review.
Stipend
- Up to INR 15,000 per month.