Inside sales Associate (EdTech)

About the Role

This is a full-time, on-site position based in Bengaluru. The role focuses on managing inbound and outbound calls to engage with prospective learners and present EdTech products and services to drive new business.

Key Responsibilities

• Manage inbound and outbound calls.
• Engage with prospective learners.
• Present EdTech products and services.
• Qualify leads.
• Follow up on inquiries.
• Maintain a sales pipeline.
• Convert prospects into enrolled customers.
• Ensure accurate documentation in CRM tools.
• Provide timely, professional customer service.
• Coordinate with internal teams for smooth onboarding.
• Support account management activities to enhance customer satisfaction and retention.
• Meet sales targets.
• Prepare basic sales reports.
• Contribute to the continuous improvement of sales processes.

Requirements & Tech Stack

• CRM systems
• Basic productivity tools (e.g., spreadsheets, presentation software)

Qualifications

• Strong Inside Sales and Lead Generation skills.
• Ability to convert prospects into customers.
• Customer Service and Customer Satisfaction capabilities.
• Account Management skills.
• Excellent verbal and written communication skills.
• Ability to explain EdTech solutions clearly and persuasively.
• Comfort using CRM systems and basic productivity tools.
• Ability to work on-site in Bengaluru.
• Ability to manage time effectively.
• Ability to meet individual and team sales targets.
• Prior experience in inside sales, telesales, or EdTech/e-learning sales is preferred.
• Bachelor’s degree in any discipline is beneficial.
• Relevant certifications in sales or EdTech are an added advantage.