Customer Service Representative
HCLTech
Chennai, Tamil Nadu, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Tech / B.E. or MCA
- Must know
- OperationsCustomer serviceBusiness analysisTroubleshooting
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service64%Operations13%Troubleshooting11%Business analysis3%of 117 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
The Process Associate will play a crucial role in ensuring seamless customer operations within the Order-to-Cash domain. This position focuses on delivering exceptional customer service through email and chat channels, maintaining data accuracy, and driving process improvements.
Key Responsibilities
- Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
- Accurately enter, update, and manage data across multiple systems and databases.
- Troubleshoot customer problems, provide actionable solutions, and escalate complex issues to senior support teams as required.
Requirements & Tech Stack
- Strong written communication skills.
- Experience with email and chat support (implied by responsibilities).
Qualifications
- Fresher with a Bachelor's degree in any discipline is preferred.
- Arts & Science graduates are eligible.
- BTECH, IT, MCA, BE graduates are not eligible to apply.