Customer Support Representative

About the Role

We are looking for enthusiastic, customer-focused, and communication-driven professionals to join our team as Customer Support Representatives – English Voice Process in Chennai. The ideal candidate should have strong English communication skills, a customer-first mindset, and the ability to handle customer queries professionally over voice calls.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally, depending on business requirements.
• Assist customers with their queries, concerns, and service-related requests in a timely and efficient manner.
• Communicate clearly and confidently in English while maintaining a professional tone throughout customer interactions.
• Understand customer needs, identify appropriate solutions, and provide accurate information.
• Resolve customer issues effectively or escalate complex cases to the appropriate team when required.
• Maintain high standards of customer satisfaction and deliver a positive customer experience.
• Document customer interactions, update records, and maintain accurate information in the relevant systems.
• Follow established processes, company policies, quality standards, and performance guidelines.
• Meet assigned performance targets related to customer satisfaction, call quality, productivity, and resolution efficiency.
• Demonstrate empathy, patience, active listening, and problem-solving skills during customer interactions.

Requirements & Tech Stack

• Minimum qualification: High School Graduate or equivalent.
• At least 6 months of relevant customer support or voice process experience.
• Professional English communication skills at B2 level or above.
• Ability to understand customer concerns and communicate solutions clearly.
• Strong listening, interpersonal, and problem-solving skills.
• Basic computer proficiency and the ability to navigate customer support systems.
• Willingness to work in US shifts and from the Chennai office.
• Candidates who can join immediately are preferred.

Work Schedule and Facilities

• Work Location: Chennai, Tamil Nadu.
• Work Arrangement: Full-time, work from office.
• Shift Timings: US shifts, as per business requirements.
• Weekly Offs: Two days per week, as per the assigned roster.
• Transportation: Home pick-up and drop facility, subject to company transport policies.
• Salary: Highly competitive compensation based on experience, skills, and company policies.