Relationship Manager Platinum

About the Role

Accountable for meeting sales targets (No. and value) as per the defined scorecard.

Key Responsibilities

• Manage and grow the banking and investment relationships of High Net Worth (HNI) clients.
• Increase CASA balances through deepening existing relationships and acquiring new-to-bank customers.
• Drive overall growth in liabilities and investment products within the HNI segment.
• Capture and maximize business opportunities through detailed client profiling in line with organizational processes (CRM).
• Develop and expand customer relationships for both liability and retail asset products.
• Inform clients about new products and enhancements to deepen and broaden banking relationships.
• Ensure portfolio profitability by cross-selling and up-selling across the Bank’s product suite.
• Manage segment-wise customer migration to enhance profitability and optimize service delivery.
• Deliver a superior service experience that exceeds the expectations of AU clients.
• Proactively identify potential problem accounts and implement risk-mitigating strategies.
• Ensure customer migration across sub-segments is managed smoothly and aligned with Bank policies.
• Promote and drive usage of digital and alternate banking channels.
• Accurately and consistently record all sales and client engagement activities in the CRM system.
• Ensure strict compliance with regulatory and internal policies.
• Foster long-term client relationships through trust, transparency, and proactive engagement.

Requirements & Tech Stack

• BFSI industry experience.
• Familiarity with Digital applications.
• CRM system usage.

Qualifications

Educational Qualifications Preferred:

• Degree

Required Certification/s: None explicitly stated.

Required Training/s: None explicitly stated.

Required Work Experience

• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Industry: BFSI
• Years of experience: 0 to 3

Key Performance Indicators

• Business Volume
• Average Ticket size
• Boarding rate

Required Competencies

• Ownership and accountability for results
• Customer-centric mindset and actions
• Adept at handling digital business apps and software
• Hard work and detail-orientation
• Eager to learn and grow as a banking professional
• Positive mindset, ethical and high integrity
• Bias for Action and Urgency

Required Knowledge

• Aptitude for lead generation
• Target Market Knowledge - Local Area geography familiarity
• Detailed data collection/recording

Required Skills

• Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken
• Relationship Management - Client-Centric Approach, respectful
• Sales Forecasting & Reporting

Required Abilities

Physical:

• Physical fitness
• Mental agility
• Ability to do extensive field travel/work
• Ability to handle work pressure and demanding clients

Other:

• Valid Two-Wheeler Driving License
• Personal 2-wheeler
• Own Smartphone
• Track record of past employment
• Positive reference check and clear civil report

Work Environment Details

• 90% - Field, 10% - Office
• Travel: High
• Vehicle: 2-wheeler

Other Details

• Contract Type: Permanent
• Time Constraints: Flexible work hours as per business requirement

Compliance Related:

• Adherence to Code of Conduct policy of the bank
• Non-disclosure of confidential information
• Responsible handling of bank assets
• Ensure adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.