Customer Service Specialist
Oracle
Rutland, VT2h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- TroubleshootingPatient care
- Work
- On-site in Rutland
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting13%Patient care1%of 142 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
As a team member, you will provide day-to-day technical support for end-users' hardware and software needs, along with project-based support. You will offer routine, technical support and maintenance for desktop, laptop, and network systems, including hardware, application software, operating systems, and connectivity.
Key Responsibilities
- Incident Resolution (40%):
- Provide advanced skills in hardware/software support.
- Skilled in replacing components for warranty repairs for laptops and desktops.
- Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.
- Maintain a working fleet of endpoint devices and peripherals, keeping clients productive and minimizing downtime.
- Remediation (30%):
- Deploy and configure various images to endpoint devices.
- Provide highly reliable new equipment with current and security-patched operating systems.
- Printer and Peripheral Deployments (10%):
- Skilled with printer configurations and installation of various peripherals.
- Maintain all devices with functional devices across the organization.
- On-Call and Facility Moves Support (10%):
- Advanced troubleshooting skills.
- General moving and setting up equipment as required.
- Resolve clinical or financial impacting outages by controlling downtime.
- Keep employees productive with efficient moves and reconfiguration of endpoint equipment.
- Projects with Endpoint Equipment Configuration and Deployment (10%):
- Advanced skills in end-user device configurations.
- Operating system deployments as required.
- Provide deployment support for ongoing projects submitted by organizations.
Additional Responsibilities
- Troubleshoot hardware and software issues and document resolutions.
- Repair or replace defective equipment.
- Install, configure, and update end-user desktop and laptop software.
- Prioritize and escalate issues when appropriate.
- Use knowledge transfer forums to identify and resolve problems.
- Contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.
Requirements & Tech Stack
- Hardware/Software Support
- Laptops and Desktops
- Operating Systems (OS)
- Application Software
- Connectivity
- Printer Configurations
- Peripherals
- Network Systems
Qualifications
- Advanced skills in hardware/software support.
- Skilled in replacing components for warranty repairs with laptops and desktops.
- Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.
- Knowledge to deploy and configure various images to endpoint devices.
- Skilled with printer configurations and installation of various peripherals.
- Advanced troubleshooting skills.
- Advance skills in end-user device configurations.
- Operating systems deployments as required.