Associate Technical Support Engineer
SalesForce-ad
Hyderabad, Telangana, IndiaFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- TroubleshootingData visualizationOperations
- Nice to have
- Salesforce
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting58%Operations30%Salesforce4%Data visualization2%of 98 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. You will be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers globally. The environment is fast-paced, client-obsessed, and operates 24/7/365. The role requires someone who stays composed under pressure, exhibits professionalism, and is energized by customer success. An automation mindset is expected, utilizing AI tools to resolve issues faster, reduce repetitive manual work, and surface insights.
Key Responsibilities
- Deliver exceptional frontline technical support via phone, email, or chat to Salesforce clients globally.
- Advise on best practices across user management, data management, reporting, and dashboards.
- Identify when a case needs escalation to Professional Services or the Account Executive team.
- Track and maintain all client communications and case documentation in Salesforce.
- Follow established support processes while proactively suggesting improvements, especially where AI or automation could reduce resolution time or repetitive effort.
- Work flexibly across any shift in our 24/7 support model; shift assignments may change based on business needs.
Requirements & Tech Stack
- English fluency (written and verbal).
- Technical aptitude for learning Salesforce Cloud applications and solutions.
- Experience in Voice support, IT/Product Support operations, or a customer handling role (up to 12 months).
- Salesforce
- AI tools
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Genuine passion for customer experience and a customer-first mindset.
- Action-oriented, with strong organizational, analytical, and problem-solving skills.
- Curiosity about AI-driven tools and workflows, with an interest in using automation.
- Highly adaptable and a fast learner, comfortable with ambiguity and frequent change.
- Dependable, self-motivated, and able to work independently.
- Willingness to rotate shifts in a 24/7 support model.
Desired (not mandatory) Qualifications:
- Salesforce ADM 201 and/or ADM 211 certification.
- Experience supporting international clients.
- Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch).