Campus Undergraduate Summer Internship Program

About the Role

Enterprise Shared Services (ESS) encompasses key operational functions including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS drives company growth by delivering best-in-class services that ensure safe, resilient, and efficient global operations, prioritizing colleagues. The ESS Product & Capabilities internship offers exposure to teams responsible for products, platforms, reporting, governance, process improvement, and technology enablement across ESS. Interns will support cross-functional priorities and explore practical applications of GenAI, intelligent automation, and advanced analytics.

Key Responsibilities

• Support multiple teams on cross-functional projects related to products & capabilities, coordinating across business, tech, and end users.
• Assist with gathering and documenting business requirements, user needs, process flows, and project updates, translating them into technical requirements.
• Contribute to product and capability roadmaps, implementation activities, adoption efforts, and performance measurement.
• Analyze data and prepare clear reports, presentations, dashboards, and insights for project teams and leaders.
• Identify and assess opportunities to use GenAI, intelligent automation, and advanced analytics to improve workflows and colleague experience.
• Partner with Technology and Business Teams to support the design, testing, and rollout of secure, scalable solutions.
• Participate in process-improvement initiatives focused on driving solutions that enable productivity, efficiency, quality, risk, and controls.
• Build relationships across a complex, matrixed organization and contribute thoughtful questions, ideas, and a fresh perspective.

What You Will Gain

• Broad exposure to several ESS teams and their services at American Express.
• Experience working on real business challenges in product management, operations, technology, and transformation.
• Practical exposure to AI-enabled solutions, including GenAI and automation use cases in an enterprise environment.
• Opportunities to strengthen analytical, communication, collaboration, and presentation skills.
• Experience working with colleagues and stakeholders across functions in a global, regulated organization.
• Experience operating in Agile methodology.

Requirements & Tech Stack

Minimum Qualifications

• Currently enrolled in a full-time bachelor's degree program, with an anticipated graduation date between December 2027 and June 2028.
• Pursuing a degree in business, technology, data analytics, computer science, engineering, operations, risk management, or a related field.
• Demonstrated interest in product management, technology, operations, process improvement, analytics, or artificial intelligence.
• Strong analytical and problem-solving skills, with the ability to organize information and draw practical conclusions.
• Strong written and verbal communication skills and the ability to collaborate effectively with diverse teams.
• Ability to manage multiple priorities and deliver high-quality work with attention to detail.
• Proficiency in Microsoft Excel and PowerPoint.

Preferred Qualifications

• Coursework, projects, or activities involving data, AI, automation, agile methods, or digital products.
• Experience with Tableau, Power BI, ServiceNow, Archer, or similar platforms.
• Ability to connect project work to broader business outcomes and adapt quickly to feedback.
• Interest in responsible innovation and the effective use of AI within strong governance and control practices.
• Demonstrated teamwork, integrity, and commitment to an inclusive environment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.