Information Technology Technician

About the Role

Hilton Phoenix Tapatio Cliffs Resort is seeking a hands-on IT Support Technician to provide frontline technology support throughout the resort. This role requires strong troubleshooting skills, a customer-focused mindset, and a willingness to resolve issues in the field.

Key Responsibilities

• Identify problems and repair printers, copiers, and scanners.
• Diagnose software and hardware problems.
• Repair and upgrade different types of computers (software and hardware).
• Track, prioritize, and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Perform regular updates of servers.
• Keep track of IT supplies and equipment (e.g., cables and adapters).
• Provide technical direction and recommendations to improve utilization.
• Review records and reports of production, machine malfunctions, and maintenance.
• Assist with testing of new software releases, vendor modifications, upgrades, and patches.

Requirements & Tech Stack

• Good written and spoken communication skills.
• Good typing speed (50 words per minute and more).
• Ability to troubleshoot multifaceted problems in a systematic manner.
• Experience with Hilton, Aimbridge Hospitality, or hospitality technology systems is a plus.

Qualifications

• Typically requires a bachelor's degree.
• Typically requires 0 to 2 years of experience.
• Performs work under direct supervision.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.
• Possesses beginning to working knowledge of the subject matter.