Guest Experience Expert

About the Role

Our jobs focus on creating memorable and unique guest experiences, going beyond simple check-in and check-out. Guest Experience Experts are empowered to deliver a wide range of services throughout a guest's stay, taking initiative to address operational needs, guest requests, and local highlights.

Key Responsibilities

• Deliver a wide range of services that guide guests through their entire stay.
• Take initiative to move about the space and do what needs to be done.
• Process operational needs.
• Address guest requests.
• Complete reports.
• Share highlights of the local area.
• Make transactions feel like part of the experience.
• Create a safe work place.
• Follow company policies and procedures.
• Maintain confidentiality.
• Protect company assets.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Stand, sit, or walk for an extended time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific licenses or certifications required.

Qualifications

• Critical to success includes: creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional uniform, personal appearance, and communications.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.