Housekeeping Manager

About the Role

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry. Directs and works with employees to ensure property guestrooms, public spaces, and employee areas are clean and well-maintained. Completes inspections and holds individuals accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Key Responsibilities

• Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department’s operations on overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Verifies all employees have proper supplies, equipment, and uniforms.

• Communicates areas that need attention to staff and follows up to verify understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards, and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding departmental goals to produce desired results.

• Conducting Human Resources Activities

• Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.

• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

• Schedules employees according to business demands and tracks employee time and attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process, where applicable.

• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

• Observes service behaviors of employees and provides feedback to individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand's service culture.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

Requirements & Tech Stack

• High school diploma or GED
• 2 years experience in housekeeping or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
• Pay Range: $59,000-$74,000 Annually
• Bonus Eligible