IT Field Manager Intern

About the Role

7-Eleven Inc. is offering Summer Internships focused on specific functional areas, providing in-depth experience and culminating in a project presentation. Interns will work with a coach, attend a lunch series for cross-functional exposure, and gain experience touring stores and learning about distribution systems. This role acts as a link between IT, Store Operations, and Store Support Center departments to improve and simplify store processes and systems.

Key Responsibilities

• Obtain knowledge of the Store RIS System and application functionality by working in 7-Eleven stores with a dedicated IT Field Manager.
• Analyze ServiceNow Case data to identify trends and opportunity stores for proactive monitoring and root cause analysis.
• Review daily open network cases to ensure proper resolution processes are followed within reasonable timeframes.
• Gain knowledge of the cash report process from start to finish and become familiar with procedural cash report issues.
• Participate in UAT (User Acceptance Testing) for new software/hardware in lab stores before production release.
• Participate extensively in pilot phases of new software and hardware releases, ensuring timely and effective reporting of system issues.
• Provide input into system development and procedures improvements through consultation with Operations and Store Support Center departments.
• Work with Operations to address area-specific solutions/procedures for unusual sales situations.
• Develop a comprehensive understanding of how and why systems and applications work to develop communications and address issues within assigned regions/zones.
• Serve as the business liaison and primary contact for all RIS and 7hub communications regarding system functionality, design, rollout, and ongoing upgrades and enhancements.

Requirements & Tech Stack

• RIS (Retail Information System) including POS, ISP, GOT, and Scanner functionality.
• ServiceNow
• 7hub
• Microsoft PowerPoint, Excel, and other Microsoft Office applications.

Qualifications

• Pursuing a degree (Bachelor’s or Master’s) in Computer Science, Computer Engineering, or a related technical field, graduating December 2027 or May 2028.
• Exceptional attention to detail, time management, and prioritization skills.
• Ability to independently lead projects and collaborate with cross-functional colleagues.
• Strong verbal and written communication skills; ability to communicate effectively across multiple stakeholders, including senior management.
• Strong problem resolution skills; able to provide solutions and recommendations.
• Excellent verbal and written communication skills.