Data Steward/Associate Data Analyst

Teamware Solutions

About the Role

The Data Steward is responsible for managing data quality within CRM and MDM, including routine reporting, DCR queue, data standardization, research, cleansing, and de-duplication. This role involves establishing quality expectations and enforcing standards and best practices.

Key Responsibilities

• Manually update attributes of US managed records to improve core data, such as contacting users for proof and updating provider affiliation information via DCR.
• Manage Customer Data Change Requests.
• Ensure timeliness and adherence to standard operating procedures.
• Ensure data quality and apply Business and Compliance Rules.
• Perform Ad-Hoc Data Analysis and Data Extracts.
• Make phone calls/emails to requesters for informational updates.
• Apply new verified data elements to core database records.
• Ensure new data elements are not duplications of existing core data elements.
• Accurately list newly applied data elements to core database records.
• Remove incorrect data elements and database records from core databases.
• Document actions taken and required notation.
• Audit the data quality of peers.
• Coordinate via Service Requests for tasks required in MDM and CRM by IT teams.
• Maintain CRM and MDM alignment in Customer Data by monitoring data flow for accuracy and quality.
• Enter and validate accounts, professionals, and other client information, considering CRM transactions (Calls, Consent, Events attendance).
• Report progress to direct line manager.
• Develop, implement, and maintain data quality processes, training, and reference materials.
• Follow data quality rules and processes to remove duplicate data, cleanse inaccurate data, standardize data entries, and schedule data analysis reports.
• Perform daily CRM/MDM maintenance and project-based tasks, including resolving data issues, running data quality searches, and conducting additional external research.
• Understand the current state of data providers and how data is entered into CRM/MDM by various user profiles/application interfaces.
• Plan priority areas of improvement, select tools to support data quality programs (e.g., reporting), and develop a cadence of regular database maintenance.
• Participate in initiatives to automate recurring data quality tasks and streamline/standardize dimensions for reporting and analysis.

Requirements & Tech Stack

• Strong analytical and problem-solving skills.
• Strong knowledge of databases and database concepts, SQL, and analytical tools.
• Familiarity with MS Office Tools – Word, Excel, PowerPoint.
• Ability to document processes and adhere to standard operating procedures.
• Basic project management skills.
• Detail-oriented.
• Capable of managing multiple projects/requests simultaneously.
• Ability to work in teams, collaborate, and ensure compliance.
• Basic to limited exposure to issue/ticket management and/or tracking tools (e.g., JIRA, ServiceNow).

Qualifications

• Desirable: Exposure to MDM tools and systems – Informatica, Reltio, & Veeva.
• Desirable: Industry Data knowledge – OneKey, MedPro, Payer Data, etc.