Teller Bilingual Danville Branch

About the Role

Wells Fargo is seeking a Teller to join their National Branch Network. This is a customer-focused role where you will support customers' everyday banking needs, process transactions accurately, and deliver a welcoming and reliable experience. As a primary point of contact, you will represent the branch through strong service, attention to detail, and genuine care. This role offers foundational banking skills development and exposure to retail banking, serving as a starting point for career growth.

Key Responsibilities

• Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
• Process routine service transactions (deposits, withdrawals, payments, check cashing) with accuracy and attention to detail.
• Welcome customers, understand their needs, and guide them to efficient banking methods, including digital tools, self-service options, or appropriate team members.
• Build relationships, actively listen to understand financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercising sound judgment and managing risk in line with policies and controls.
• Use strong communication and active listening skills to clarify needs and provide clear, simple solutions.
• Collaborate with branch teammates to deliver strong operations and service, follow leadership direction, and escalate complex situations.
• Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.

Requirements & Tech Stack

• 6+ months of interacting with customers experience, or equivalent (work experience, training, military experience, education).
• Bilingual speaking and listening proficiency in Spanish/English.
• Ability to work a schedule that will include Saturdays.
• This position is not eligible for Visa sponsorship.
• Must take and pass required language assessment.
• Posting Location: 3346 Riverside Dr. DANVILLE, VA 24541-3431

Qualifications

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Proven cash-handling experience.
• Demonstrated ability to quickly build accuracy, confidence, and consistency in customer transactions.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
• Strong collaboration and relationship-building skills.
• Organized and adaptable, with the ability to prioritize effectively.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Pay and Benefits

• Pay Range: $20.00 - $25.00 per hour
• Benefits:
• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement