Associate Customer Service Representative Everyday Banking

About the Role

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. This role serves as the front line in a high-volume, inbound call center, delivering support across a range of financial products and services. You will operate in a fast-paced, highly dynamic, and metric-driven environment.

Key Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels.
• Assist customers with inquiries, transactions, and service requests with empathy.
• Deliver a positive customer experience through clear communication, empathy, and problem-solving.
• Perform routine tasks by following established processes, procedures, and regulatory guidelines.
• Navigate multiple systems to access information, document interactions, and complete transactions.
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership.
• Collaborate with peers and internal partners to support issue resolution and customer satisfaction.
• Review customer information for accuracy and completeness and maintain appropriate records.

Requirements & Tech Stack

• 6+ months of customer service, financial services or contact center support experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Experience delivering customer support in a contact center in the financial services industry (Desired).
• Demonstrated customer service experience using active listening, effective communication, identifying customer needs, and customer understanding (Desired).
• Experience managing customer inquiries in a fast-paced, high-volume, metric-driven environment while maintaining professionalism, accuracy, and quality service (Desired).
• Problem-solving skills with the ability to research issues, identify root causes, evaluate solutions, and deliver timely resolutions (Desired).
• Attention to detail and ability to navigate multiple systems, applications, and search tools while maintaining accuracy and compliance with policies and procedures (Desired).
• Experience collaborating with customers, business partners, and team members to achieve shared goals (Desired).
• Demonstrated resilience, accountability, and adaptability when managing changing priorities, customer needs, and challenging situations (Desired).
• This role is not eligible for Visa sponsorship.
• Must be able to attend full duration of required training period.
• Ability to work additional hours as needed.
• Schedule may be eligible for a shift differential.
• Must work on-site at the location posted.

Training Schedule

• You will receive in-depth classroom training, continued on-the-job training, and coaching.
• Training class starts on 1/11/2027 or 1/19/2027 for 7 weeks.
• Training hours are 8:00 a.m. – 4:30 p.m. Monday - Friday.
• You are required to attend the full duration of this paid 7 weeks of training.
• Work hours are Monday through Saturday 7:00am - 7:00pm. Your regular work schedule will be based on business need.

Posting Location(s)

• 3201 N 4th Ave, Sioux Falls SD 57104