Associate Customer Service Representative Spanish Bilingual Everyday Banking

About the Role

At Wells Fargo, an Associate Customer Service Representative serves as the front line in a high-volume, inbound call center, delivering timely support across a range of financial products and services. This role operates in a fast-paced, highly dynamic, and metric-driven environment, providing timely and accurate information, addressing customer concerns, resolving issues, and supporting a positive customer experience.

Key Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels, providing timely, accurate support.
• Assist customers with inquiries, transactions, and service requests with empathy across financial products and services.
• Deliver a positive customer experience through clear communication, empathy, and problem-solving.
• Perform routine tasks by following established processes, procedures, and regulatory guidelines.
• Navigate multiple systems to access information, document interactions, and complete transactions.
• Escalate complex or higher-risk customer concerns to experienced colleagues or leadership when appropriate.
• Collaborate with peers and internal partners to support timely issue resolution and customer satisfaction.
• Review customer information for accuracy and completeness and maintain appropriate records.

Requirements & Tech Stack

• Spanish/English bilingual reading, speaking, and listening proficiency.
• Must work on-site.
• Must be able to attend the full duration of the required paid 7-week training period.
• Ability to work additional hours as needed.
• Schedule may be eligible for a shift differential.
• Regular work schedule will include working at least one weekend day and some holidays.
• The training class starts on 1/11/2027.
• Training hours are 8:30 a.m. – 5 p.m. Monday - Friday.
• Business hours are Sunday - Saturday, 6:00 a.m. – 12:00 am (Central Time Zone).

Qualifications

• 6+ months of customer service, financial services, or contact center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Bilingual reading, speaking, and listening proficiency in Spanish/English.

Job Expectations

• This role is not eligible for Visa sponsorship.
• Must be able to pass a Language Assessment.