Data Collection Technician

About the Role

We are looking to hire a Data Collection Technician who has a strong blend of customer service and operations experience. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.

Key Responsibilities

• Provide exceptional participant support by greeting, onboarding, and guiding study participants through sessions with patience and professionalism.
• Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
• Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
• Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
• Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.

Requirements & Tech Stack

• Schedule flexibility required: Must be available for early morning and evening shifts, and weekend work.
• Must be comfortable working in a fast-paced environment.
• Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
• Excellent attention to detail and organizational abilities.
• Comfortable staying alert and responsive during long shifts.
• Technically proficient and quick to learn new systems.
• Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.

Qualifications

Strong candidates may have:

• Prior experience in customer service, hospitality, research, or lab operations.
• Experience with scheduling or data management platforms.
• Interest in human-computer interaction, psychology, or research operations.

Details:

• Training onsite is at our San Francisco HQ office (South Park).
• Schedule: Evening and weekend availability required; must be willing to work between 6am and 10pm.
• Compensation: $22/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law).