Desktop Support Engineer

Qualitas Accounting Inc.

About the Role

This is a full-time, on-site Desktop Support Engineer position based in Ahmedabad.

Key Responsibilities

• Provide day-to-day technical support for desktop computers, laptops, and related hardware.
• Install, configure, and upgrade hardware.
• Diagnose and resolve hardware and software issues.
• Support printers and peripheral devices.
• Handle troubleshooting requests raised by internal users.
• Monitor system performance.
• Maintain asset inventories.
• Ensure workstations and equipment remain secure and up to date.
• Work closely with IT and operations teams to minimize downtime.
• Deliver a smooth technology experience for all staff members.

Requirements & Tech Stack

• Desktop computers and computer hardware
• Installation, configuration, and maintenance
• Technical support and troubleshooting for end users in a business environment
• Printer support and peripheral connectivity (setup and issue resolution)
• Operating systems (such as Windows)
• Basic networking concepts
• Security best practices

Qualifications

• Effective communication and customer service skills, with the ability to explain technical issues clearly.
• Ability to prioritize tasks, manage multiple support requests, and document issues and resolutions accurately.
• Relevant technical certification or diploma in IT, Computer Science, or related field is preferred.
• Previous experience in an on-site desktop support or IT helpdesk role will be an advantage.