HR Service Delivery Associate

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

About the Role

This role provides client services for Employee and Org Data Management, which may include hire-to-retire services. It involves following all administration processes to ensure tasks are completed correctly and resource efficiencies are maintained. The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information.

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Execute the full range of the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing.
• Highlight any anomalies in Work Instructions or process documentation to the SME/Leads.
• Participate in client conference calls, where required, and manage appropriate documentation.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas that can reduce time, improve accuracy, or enhance controls.
• Maintain a clear understanding of existing process matrices, how they are measured, and improvise the measurement system to make it more effective and transparent.
• Update process metrics on a daily basis and maintain MIS.
• Always demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Go beyond immediate requests and activities to ensure both own and related tasks are completed.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Ensure assigned tasks are completed accurately and in a timely fashion.
• Ensure and maintain the security and confidentiality of client data.
• Actively participate in team activities & organizational initiatives.

Requirements & Tech Stack

• Knowledge of Employee & Org Data Management Processes (New Hires, Exit, Job Changes etc.).
• Strong command of written and verbal English language.
• Knowledge of MS Office Excel.
• Knowledge of Successfactors would be a plus.
• Business experience with Employee & Org Data Management background.
• Strong customer orientation and high level of responsiveness to urgent requests or troubleshooting.
• Resilience and ability to work under pressure.
• Organization & prioritization skills to deliver as per deadlines.
• Attention to detail & quality driven in communications and all system transactions.
• Demonstrate high levels of confidentiality.
• Team Work/collaboration.
• Multi-cultural awareness.
• Flexible to work in shifts.

Qualifications

• Any Graduation.