Service Desk Analyst Intern
CannonDesign
Chicago, ILFresher2d agovia LinkedIn
About the Role
- Part-time temporary position averaging 24-32 hours a week.
- Requires an in-office presence in Chicago, Illinois.
Key Responsibilities
- Monitor Helpdesk: receive tickets, escalate tickets, work with clients, and close out tickets.
- Manage end-user expectations regarding estimated response times for issue resolution.
- Provide end-user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
- Prepare, set up, and coordinate employee equipment.
- Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
- Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
- Adapt/modify existing hardware and software to meet specific needs.
- Maintain peripherals (e.g., printers).
- Travel may be required.
- May perform other duties as required.
Requirements & Tech Stack
- MS Windows desktop
- Microsoft Office
Qualifications
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Strong communication skills.
- Innovative thinking is essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.