Cashier Associate

About the Role

Increases customer confidence and loyalty by providing accurate, fast, and courteous customer checkout. This individual effectively scans, packages, and receives payment for customer purchases and expedites the flow of groceries through the checkout lane. Maintains financial responsibility in his/her service lane.

Key Responsibilities

• Creates a welcoming environment for customers to enhance confidence and loyalty.
• Listens to and appropriately escalates customer concerns to management with a positive attitude.
• Stocks front-end products, restocks, and uses supply items efficiently.
• Manages lane according to service standards.
• Assists in training new cashiers.
• Uses the Point of Sale (POS) system to record sales, handling various tenders including Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, and coupons.
• Adheres to company policy for checkout procedures.
• Understands and adheres to company limits on cash shortages and/or overages.
• Controls loss and adheres to guidelines on restricted sale items (e.g., Alcohol, Tobacco).
• Assists customers in unloading purchases onto the conveyor belt.
• Packs customer purchases to prevent damage and loads groceries into vehicles.
• Checks merchandise prices in all departments as needed.
• Collects shopping carts from the parking lot and returns them to the designated area.
• Ensures company standards for safety, proper food handling, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements for food safety, USDA, COOL, and DOA.
• Executes product recalls and withdrawals in a timely manner, ensuring items are secured and removed from customer access.
• Reinforces safety programs by complying with safety procedures.
• Inspects and identifies unsafe conditions and reports them to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference.
• Ensures Personal Protective Equipment (PPE) is available and utilized as required.
• Ensures equipment is in good repair and reports/assists with remediation of safety hazards.

Requirements & Tech Stack

• Point of Sale (POS) system
• Basic computer skills for online training

Qualifications

• High School/GED Diploma
• English language proficiency
• Supervisory Experience: 0 - 3 yrs
• Customer Service skills
• Effective communication skills
• Ability to handle stressful situations
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Authorization to work in the United States or ability to obtain the same
• Successful completion of pre-employment drug testing and background check

Physical Demands & Working Conditions

• Physical Demands: Regularly required to stand or walk, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements. Frequently required to reach, carry, push, or lift. Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• Pulling Requirement: 250 lbs.
• Lifting Requirement: 30 lbs.
• Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions.
• Safety Risk Factors: Frequently required to twist, walk on slippery/cluttered surfaces, work with hazardous equipment, and be exposed to sharp objects. Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.

Equipment

• Required Equipment: Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, material handling equipment (racks, carts, pallet jacks, shopping carts).
• Preferred Equipment: Baler/compactor, box cutter.
• Personal Protective Equipment (PPE): Goggles, Gloves, Back Brace.

Schedule

• Varied shifts.