Associate

Role Summary

• Process payroll and HRIS tasks/activities, meeting specified TAT (Turnaround Time) and accuracy levels.
• Provide an effective and efficient payroll and/or HRIS service to customers, ensuring accurate and timely employee salary payments.
• Respond to customer requests, queries, and complaints in a friendly and efficient manner to enhance customer loyalty.
• Proactively seek learning opportunities to develop and maintain good knowledge of Strada systems, clients, workflow, and processing procedures.
• Actively participate in promoting own training and development in all areas.

Main Responsibilities

Production

• Process payrolls and HR tasks, meeting given targets.
• Perform first-level data verification.
• Timely escalation of production-related issues.
• Maintain accuracy in all tasks.
• Cascade updates to process-related reports and documents.

Compliances

• Follow ISMS Compliance of the team.
• Adhere to company policies, rules, and regulations.
• Follow quality processes thoroughly (checklists, standards, etc.).
• Adhere to work timings and leave schedules.

Requirements & Tech Stack

• PC Literacy: Word and Excel (Basic Level).
• Good technical knowledge of payroll and payroll systems.
• Experience with face-to-face, telephone, and written contact with customers.

Qualifications

• Graduate from any stream / Diploma Holder.
• Commerce background.

Skills

• Good communication skills.
• Commitment to achieve deadlines.
• Learning attitude.