Broadband Technician I
Astound
Austin, TXFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- Customer service
- Work
- On-site in Austin
- Pay
- Not stated by the employer.
- Skill demand
- Customer service38%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 12, 2026 · still open
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About the Role
The Broadband Technician I performs residential installs and disconnects for data, video, and phone services on customer premises. This role is responsible for ensuring a positive customer experience, maintaining communication with leadership, and educating customers on products and services.
Key Responsibilities
- Performs residential installs and disconnects (data, video, phone) on customer premises according to organizational standards and specifications.
- Provides a positive customer experience by ensuring/recording correct RF and signal levels within specifications before completion.
- Maintains appropriate levels of communication with leadership and dispatch, ensuring a productive route while sustaining performance metrics, safety, and time management.
- Provides customer education on new/existing products and services, focusing on potential upsell opportunities.
- Operates company vehicle in a safe and responsible manner.
- Other duties as assigned.
Requirements & Tech Stack
- High school diploma or equivalent.
- Ability to lift and carry up to 75 lbs.
- Work performed in both climate-controlled and non-climate-controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
- Prolonged standing, walking, sitting, and driving required.
- Ability to safely climb and work from ladders for extended periods of time.
- Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
- Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding.
Qualifications
- Maintain satisfactory driving record and possess a valid driver's license.
- Knowledge of Ladder, Hand Tools, or Power Tools.
- Customer Service skills.
- Communication (verbal, written).
- Basic Computer Skills.
- Aptitude to learn skills.
- Problem-solving skills.
- Time Management.
- Teamwork.
- Ability to work alone.