Product Installation Engineer

About the Role

Product Installation Engineers (IEs) at KLA are the primary point of contact with customers for new, advanced equipment. This role is crucial for establishing a positive and lasting impression of KLA products, services, and technical expertise. IEs are responsible for leading the on-time installation and qualification of complex capital equipment, ensuring a seamless handover, predictable cycle times, and a successful warranty start. You will represent KLA directly with customers, taking ownership of installation performance and customer satisfaction.

Key Responsibilities

• Install and qualify advanced KLA systems at customer sites globally, ensuring on-schedule completion and adherence to quality standards.
• Diagnose, troubleshoot, and resolve technical issues during installation by identifying root causes and implementing effective solutions.
• Perform setup, alignment, calibration, and verification of highly complex semiconductor capital equipment.
• Collaborate cross-functionally with KLA regions, engineering, and customer teams to verify system performance and transfer tool ownership.
• Provide clear status updates to all stakeholders throughout the installation process.
• Complete installation documentation and administrative requirements accurately and on time.
• Secure warranty sign-off on newly installed tools.
• Selected candidate must be able to work 6 days/week, 10 hours/day.
• 90% + travel required.

How You’ll Work

• Operate independently while following documented procedures, exercising sound technical judgment within defined guidelines.
• Work under guidance from managers and senior IEs, with increasing autonomy as experience grows.
• Engage effectively in cross-cultural and cross-functional environments.
• Extensive travel domestically and internationally to support customer installations worldwide.

Requirements & Tech Stack

• Strong knowledge of electronics, optics, mechanical, electro-mechanical, and electro-optical systems.
• Experience with high-vacuum systems strongly preferred.
• Comfort working with computer systems, operating systems, and networking (Windows, Unix, or similar environments).
• Proficient in Microsoft Office applications.

Qualifications

• Excellent analytical, problem-solving, and troubleshooting abilities.

• Strong verbal, written, and interpersonal communication skills.

• Highly self-motivated, organized, and detail-oriented.

• Able to work effectively across cultures, functions, and geographies.

• Minimum Qualifications:

• Doctorate (Academic) Degree and related work experience of 3 years.

• Master's Level Degree and related work experience of 6 years.

• Bachelor's Level Degree and related work experience of 8 years.

• Preferred Qualifications:

• Master's Level Degree and 0 years related work experience.

• Bachelor's Level Degree and related work experience of 2 years.