Team Leader Home Loan Telecalling

About the Role

The Team Leader Home Loan Telecalling is a full-time, on-site position based in Mumbai. The role involves leading a telecalling team responsible for contacting prospective customers, explaining home loan products, and generating qualified leads.

Key Responsibilities

• Allocate daily calling targets.
• Monitor call quality.
• Provide coaching and guidance.
• Ensure adherence to scripts and compliance standards.
• Coordinate with internal sales and operations teams.
• Track conversion rates.
• Prepare performance reports.
• Support team members in handling customer queries and objections.
• Consistent follow-up with leads.
• Maintain accurate records.
• Contribute to the achievement of overall home loan sales targets.

Qualifications

• Strong telecalling and customer service skills, including confident phone communication, active listening, and clear articulation.
• Team leadership and people management skills, such as setting targets, mentoring staff, conducting performance reviews, and motivating team members.
• Sales and negotiation skills, including lead generation, outbound calling, persuasive communication, and closing techniques.
• Basic banking and home loan product knowledge, with the ability to explain loan features, eligibility criteria, documentation, and interest rate structures.
• Data management and reporting skills, including maintaining call logs, updating CRM systems, and preparing daily or weekly performance reports.
• Problem-solving and conflict-resolution skills to handle customer objections, escalate issues appropriately, and ensure a positive customer experience.
• Relevant experience in telecalling, home loans, or financial services is preferred.
• Prior team lead or supervisory experience is an advantage.
• A minimum of a high school diploma.
• A bachelor’s degree in any discipline is beneficial.
• Proficiency in English and local languages spoken in Mumbai is desirable.