Operational Excellence Consultant

About the Role

Optum is a global organization delivering care, aided by technology, to help millions live healthier lives. The work directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need.

Key Responsibilities

• Champion the development and implementation of continuous quality improvement projects as part of the Continuous Process Improvement team.
• Work with a team to provide end-to-end continuous quality improvement.
• Use pertinent data and facts to identify and solve a range of problems within the area of expertise.
• Investigate non-standard requests and problems, with some assistance from others.
• Work within a specific knowledge area.
• Prioritize and organize own work to meet deadlines.
• Provide explanations and information to others on topics within area of expertise.
• Assess and interpret customer needs and requirements.
• Identify solutions to non-standard requests and problems.
• Work with minimal guidance.
• Translate concepts into practice.
• Act as a resource for others with less experience.
• Consult and work with management in identifying process improvement opportunities.
• Quantify quality results and trends and implement actionable improvements for the organization.
• Champion coordination and collaboration in all project, quality, and implementation activities.
• Interact with internal business units to expand quality discipline in all functional areas of the department.
• Participate in the design, development, implementation, and monitoring of quality programs.
• Serve as a catalyst for change.
• Comply with all applicable Company policies, procedures, and business directives, including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Requirements & Tech Stack

• Six Sigma methodology expertise.
• At least intermediate skills in MS Excel and MS PowerPoint.
• Six Sigma Black Belt experience or Green Belt Certification is a plus.
• Experience in Enrollment, Billing and/or Reconciliation is preferred.
• Healthcare and/or insurance industry experience is preferred.
• Skills in MS Access, Visio, Minitab are preferred.

Qualifications

• BA/BS degree in a related field and/or equivalent education and experience.
• 2+ years of experience in process improvement, quality management, project management and/or business analysis.
• Understanding of the metrics used to measure performance.
• Proven excellent customer service skills.
• Proven excellent written, verbal, and presentation skills.
• Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Proven ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational/staff development needs.
• Demonstrated ability to work independently and be self-directed while still supporting the team as a whole.
• Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings.