Associate, Service

About the Role

GLG is seeking Associates to provide best-in-class client service within a performance-driven, merit-based, and team-oriented environment. Associates are instrumental in powering GLG's Insight Network, connecting leading professionals with needed expertise. The role involves fast-paced communication and acting as thought partners with professionals from top financial services firms, consultancies, and corporations. Associates should possess natural curiosity, strong critical thinking skills, and a competitive spirit. Through GLG's onboarding, apprenticeship, and training programs, Associates will develop skills in project delivery, client relationship building, and expert engagement. Within months, Associates will manage the project lifecycle, engage with clients and experts, and receive ongoing coaching and mentoring.

Key Responsibilities

• Engage daily with clients to build relationships, provide tailored support, and deploy custom solutions.
• Own client projects from inception to completion, including scoping, expert search/recruitment, and delivering outcomes.
• Collaborate with colleagues, managers, and internal stakeholders to leverage GLG's product suite.
• Uphold GLG’s compliance framework and company values.

Opportunities for Growth

• Excel in a fast-paced, demanding, and highly collaborative global environment.
• Develop transferable business skills: client service, communication, negotiation, critical thinking, and project management.
• Cultivate account management and commercial skills through direct client engagement.
• Potential to become a people manager after outperforming as an individual contributor.

Requirements & Tech Stack

• Bachelor's degree (required) or higher.
• 0-3 years of work experience in client-facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem-solving skills.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• Receptive to close coaching and feedback.
• Ability to multitask and prioritize effectively with attention to detail.
• Hustle and tenacity to exceed client expectations.
• Appreciation for data and understanding numbers.
• Willingness to work flexible and extended hours based on client needs.

Compensation

• Full year compensation potential of $76,000+, comprised of an annual base salary of $64,000 and uncapped variable compensation linked to individual performance.

Benefits

• Comprehensive medical, dental, and vision coverage effective on the first day of employment.
• Flexible paid time off with no pre-determined limits on vacation time, plus 10 company holidays.
• 401(k) and Roth 401(k) plans with an employer match.
• Tuition reimbursement program for eligible courses.
• Paid parental leave, adoption and surrogacy reimbursement.
• Wellbeing support including Calm app, Maven, EAP, and long-term therapy/counseling through Pathways.
• Other work perks and benefits based on job location.