Medical Assistant I

Key Responsibilities

• Prepares and rooms patients for examination by obtaining vital signs and gathering/documenting/updating pertinent health information, including chief complaint, allergies, and medications.
• Monitors and completes Clinical Integration/Quality Improvement measures, notifying clinicians of opportunities within scope.
• Performs laboratory procedures such as strep tests, wound cultures, and specimen collection, adhering to aseptic technique and standard precautions.
• Assists Physicians/Advanced Practice Professionals (APPs) with procedures including pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
• Administers routine medications under Physician/APP orders or approved standing orders/protocols, which may include immunizations, antibiotics, vitamins, and topical agents.
• Follows through with procedure or test requests, pre-approved care algorithms, new appointment times, and referrals.
• Refers questions to Registered Nurses and Physicians/APCs per scope of practice guidelines and relays information back to patients as directed.
• Communicates with Physician/APP and other health care team members to ensure smooth clinic flow and adjusts as necessary.
• Effectively communicates accurate and timely information with patients.
• May perform basic and advanced clinical support tasks based on specialty and competencies, such as suture and staple removal, laboratory procedures (throat/nose culture, drug screen), phlebotomy, EKG, spirometry, Holter monitor application, and prescription refills using approved protocols, under clinical supervision.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served, including understanding growth and development over the life span and assessing data reflective of patient status.

Requirements & Tech Stack

• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) (must be obtained within 45 days unless department leader determines otherwise).
• GED or HS Equivalency Diploma.
• Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.
• Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrated competency.
• Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with patients, team members, and physicians.
• Proficient computer skills, including keyboarding, navigating a Windows operating system, and using electronic mail with exposure to electronic medical records systems.
• Demonstrates customer service skills that support a positive patient experience.

Physical Requirements and Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday.
• Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds or when the patient is unable to assist, patient handling equipment and at least one other team member are expected to be used.
• Unique patient lifting/movement situations will be assessed on a case-by-case basis.
• Must have functional speech, vision, hearing, and touch with the ability to use fine-hand manipulation skills.
• Will be exposed to mechanical, electrical, chemical, blood, and body fluid hazards on a frequent basis.
• Required to wear protective clothing and equipment as needed.
• Operates all equipment necessary to perform the job.